Shipping and Delivery Policy

(Text obtained from the Terms and Conditions)

Clause 2 - Service and Commercialization

The applied logistics are simple:

CLIENT - SIMPLE MARKET - SUPPLIER - CLIENT (B2B2C).

Products purchased from our website are sold and delivered by our foreign Supplier partners, shipped directly from their warehouses to the client. In other words, they do not pass through our company, making delivery faster and more agile. However, for this modality, the tax policies of foreign countries are different from those practiced in the local country. Therefore, no Product Invoice is issued.

B2B2C System: When one company does business with another aiming for a sale to the end customer. The sale is made using the distributor's (Supplier/Seller's) own system, which invoices the client directly from their inventory, but is intermediated by Simple Market.

Simple Market, regarding its role, from promoting the products of these Suppliers on its website and advertising channels to mediating the customer's purchase from them, as a Service Provider for the Promotion and Intermediation of International Shipment Purchases, will issue and deliver to customers, for proof of purchase and tax purposes, an Electronic Service Invoice (NFS-e).

If the same order contains more than one item, these items may be shipped from different Suppliers, and the customer will receive more than one tracking code when we notify them of the shipment, with deliveries being made separately.

All logistics involving the purchase until the product delivery can be tracked by the consumer through "Tracking" offered on the website on a dedicated tracking page, or directly through the local carrier's website, or through other international tracking websites provided to the customer.

Due to import regulations for this operation and the type of service provided by Simple Market, we do not fulfill orders for legal entities (CNPJ or companies), wholesale or retail orders (individuals or legal entities), i.e., in quantities that suggest potential resale, promotional items, events, group gifts, etc., that are not for the buyer's own use and consumption. We work exclusively with final consumption, in this case, by individuals (with personal identification) and with limited quantities per document.

Clause 3 - Deliveries and Deadlines

For shipments of products of foreign origin, the speed at which the Postal Agent handles deliveries differs from that of domestic deliveries.

The delivery times and methods for products purchased on our website are informed to the consumer during the order process, in the shipping calculator or shipping options, even before payment is completed. These deadlines may vary between 5 and 10 business days for all destinations, with free shipping depending on the season or advertising campaigns. To find out if your purchase will have free shipping, the customer will see it in advertisements and also in the shipping calculator or shipping options by entering their postal code or zip code.

Delivery times are estimated and not guaranteed, due to various factors involving the entire logistics process from origin to delivery, such as: delays, losses, cargo theft, emergency situations or public calamities. Shipments of international origin are subject to temporary retention by customs or government authorities for content verification and application of fees and taxes, such as Import Tax, according to the laws of the country. Shipments that, according to their tracking information, require a document number for inspection and delivery will also be subject to retention. Because this involves requesting personal and therefore confidential information, it is the sole responsibility of the customer to register with the local carrier's website via the appropriate link (button) to regularize and release the shipment (item), which will only return to the postal flow after registration.

Delays resulting from these specific types of procedures, strikes by Postal Agents and Federal Agents, are not considered in the delivery times.

Therefore, since these are estimates, deliveries that are delayed for the reason specified above will be subject to rescheduling (new delivery date or deadline), defined by Simple Market according to the shipment's transit or the position of the Postal Agent responsible for the delivery. The customer will be notified in advance via email.

We are not responsible for any errors made by the customer in filling out the address registered in the Order for receiving products purchased through our website.

If the product (item) is delivered, according to tracking, to the location (city) registered in the customer's Order, and the customer claims non-receipt, after the customer's response to the complaint registered and filed with the postal agents, the company will take the necessary measures for reshipment or refund, at the customer's choice, if the complaint proves an error on the part of Simple Market or our Suppliers in the shipping label.

Registered items received from abroad with tracking codes starting with "R" or "L" do not belong to the express delivery service and do not have point-to-point tracking. This means the tracking system only includes the following events:

"Item posted",

"Item forwarded",

"Item received",

"Item released by customs or, Released without tax or, to Operational Unit",

"Item out for delivery to recipient",

"Delivery attempt"

"Item delivered to recipient"

Clause 4 - Product Circulation

Deliveries and returns of products in which they circulate are made through national postal agents or, exceptionally, through reputable international carriers.

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